Software Maintenance

Your house is built on sand (they all are)

Not all problems with software need to end up in the hands of your users. Often, something changed causing your software to stop working correctly. Maybe it was the operating system, maybe it was the browser, maybe it was the database engine used by your cloud provider. It's only a matter of time before something outside your system causes cracks in your software house. It would be nice if there was a way to build software with an unchanging foundation, but the truth is, all software is built on shifting sands.

The largest companies in the world have teams dedicated to ensuring their software is working because of the intricate relationship between apps, operating systems, browsers and third-party services. The products we build for our clients are no different. They run on servers and devices that are continually changing and improving and, as a result, require continual maintenance and upgrades.

An apple a day, keeps the bugs away

Everyone knows that a healthy diet paired with regular exercise helps ward off large and small health problems alike. Similarly, software requires regular maintenance and regression testing to ensure it is always working its best. We know this is often overlooked and can help you design a long-term strategy to keep bugs at bay and users happy.

At Far Edge Studio, we take a pragmatic approach. We understand it is incredibly costly to try to replicate every server configuration or device that exists. As a result, we focus our efforts on the most adopted platforms being used in the marketplace. We also proactively monitor your app and respond to issues as they arise.

At the end of the day we strive to keep your software running smoothly, which might just benefit your health as well.

Your big ears are an asset

The team worked hard. Everyone put a lot of thought into every aspect of the project to deliver the best solution. But, it is very dangerous to think what we have designed can’t be improved upon. Your users will have feedback and we will be here to listen to their suggestions, assess them with your team, and make updates where necessary. This lets your users know you care. You listened. You responded.

Small adjustments to your app can go a long way with users. In fact, regular updates, even the most minor ones, let your users know that you are committed to the product. As a result, they will stick around for future updates.

We encourage you to integrate a feedback loop into your product. Ideally it is a fully designed feature. At a minimum, your users should know how they can contact you. No matter how, we believe that inviting user feedback is vital to successful products.